Frequently Asked Questions
Which areas of London do you cover?
We mainly cover South West London and north Surrey. Often we are able to accommodate clients who live outside of this area so please don’t hesitate to get in touch with us.
Can you arrange tutors for all ages?
Yes, we can arrange tutors for 11+ entrance exams, GCSE and A Level. The tutors are all trained and qualified teachers with experience of teaching in the state and/or the independent sector, or who are full-time tutors.
Are tutors vetted?
Yes. We make sure that all tutors have Enhanced DBS Criminal Background checks. We interview all tutors and check their qualifications and experience.
How does payment work?
Tutors will upload their hours onto our online platform. A monthly invoice is then issued to all clients based on hours taught. Clients will have fourteen days in which to pay their invoice. Tutors will be paid by CTG by the twentieth of each month.
Are there any extra costs?
No. The hourly rate is all-inclusive. There are no hidden costs.
Are there any cancellation fees?
Yes. If a lesson is cancelled within 24 hours the total cost of the lesson will be incurred.
What are the payment Terms and Conditions?
All invoices are due for payment by ten days from the date of issue. Any invoice outstanding beyond this period may incur late payment fees. The company also reserves the right to take legal action through HM Courts & Tribunals Service.